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Terms and Conditions


1. It is understood that our general terms of sale and delivery, set out below, as well as our special conditions, must be accepted by our purchasers. Said terms supersede and replace any of the customer's other general conditions unless agreed in writing.

2. Any commitment made by our agents or representatives is not valid unless it is ratified in writing by an administrator or a member of the general management.

3. Any orders received by post, fax, and email or via our web site will be immediately considered firm and definite. No order cancellations may be accepted. Any amendment to this contract or to this order must be expressly accepted by us to become effective.

4. Delivery times are only given as a rough guide. A delay in delivery can not under any circumstances bring about damages, interest or compensation of any kind.

5. Acts of state as well as circumstances such as: strike, fire, flood, "lock-out", bad weather, shortage of transport, breakdown of machines. and any that are considered Acts of God since they make it impossible, difficult or considerably more expensive to supply the goods than when the contract was issued; the aforementioned cases of Acts of God allow the vendor to cancel the contract in whole or in part without any obligation to provide compensation.

6. Our goods are guaranteed for a period of one year against any manufacturing faults as long as this fault is not the result of negligence, lack of maintenance or incorrect use. Goods will be repaired or exchanged free of charge for as long as the equipment is under guarantee and it is repaired by our technical department or a service provider of our choice. The customer will be responsible for shipping charges.
Black Box's responsibility is strictly limited to delivering the product and repairing or replacing defective goods during the term of the guarantee. Under no circumstances may Black Box be held responsible for any other damage such as network down-time, performance not as high as expected, incompatibility with certain operating systems or other software, damage caused to other components in the system etc. (this list is not exhaustive).
The customer declares awareness of the technical characteristics of the products offered and acceptance of same.
In addition you may return Black Box products and receive a refund equal to the sum paid as long as the following criteria are met:
- The goods are returned within 30 days
- In perfect condition.
- In the original packaging.
- Including the invoice and/or the delivery note.
- Including the instruction manual.

Excluded from this guarantee are:
- "Partner" products sold under the manufacturer's trade name such as APC, 3Com, Cisco, MultiTech, Eicon, Intel, D-Link, Allied Telesyn, etc...
- Black Box products such as testers, tools, racks, cabinets, software, books and specially manufactured products.- Orders for several copies of the same item (or two copies for equipment which is used in pairs).Under no circumstances will Black Box be responsible for compensation or any other expenses.

7. Prices are net for packaged equipment from our warehouses. Prices do not include VAT and are given as a rough guide. They are subject to change without notice.


8. Deliveries are at the purchaser's risk and peril if prices are carriage free. Packing and delivery charges for Belgium and Luxembourg are 15,00 euros per order except for Racks, Cabinets & Uninterruptible Power Supplies. Our delivery terms for these products are available upon request. Administrative charges for orders less than 100,00 euros not including VAT: 12,00 euros.

9.
a) Goods must be paid for on delivery. At the customer's special request, a payment delay may be granted, pending approval of the case. Any delay in payment will lead as of right and without formal notice to a penalty of an additional 10% and no less than 50 euros.

b) Any delay in payment will lead as of right and without formal notice to a penalty of an additional 10% and no less than 50 euros.
c) In addition, any delay in payment will rightfully and without notice delay interest of 1% per month or part thereof, from the due date.

d) Non-payment of an invoice on its due date renders all invoices due immediately. It also gives us the right to suspend deliveries or to cancel transactions in progress for supplies still in the negotiation stage.

10. Contracts and orders are implemented in accordance with Belgian law and other Belgian practices. In the event of a dispute, only the courts in the judicial district of the vendor's registered office are qualified, even if drafts payable at the purchaser's domicile have been drawn.

11. All prices of warehouse clearance products are net prices, and as thus not subject to additional discount. The warehouse clearance products are guaranteed for a period of one year against any manufacturing faults as long as this fault is not the result of negligence, lack of maintenance or incorrect use. The price of a warehouse clearance product does not apply when the ordered amount exceeds the amount of warehouse clearance products.
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